Refund Policy
**Cancellation Period**
Users can cancel the iPropchallenge evaluation service within 14 days of purchase. This period starts on the purchase date and ends 14 days later.
**Eligibility for Refund**
To be eligible for a refund during this 14-day period, users must not have started using the service by opening any orders on the Evaluation account. If the service has been used, the refund policy does not apply, and no refunds will be issued.
**Requesting a Refund**
To request a refund within the cancellation period, users should contact customer support at [email protected] with the following information:
- Full name
- Account number
- Date of purchase
- Reason for requesting the refund
**Refund Process**
Upon receiving a valid refund request, we will process the refund within 5 business days. Refunds will be issued using the same payment method as the original purchase. The time it takes for the refund to appear in your account may vary based on your payment provider’s policies.
**Refund Amount**
The refunded amount will be the total cost of the services as specified in the original purchase, minus any applicable fees or charges. If discounts or promotions were applied to the original purchase, the refund amount will reflect the discounted price.
**Contact Information**
For any questions or further assistance regarding our refund policy, please contact our customer support team at [email protected] .
By purchasing the Ipropchallenge Trading Evaluation services, you agree to adhere to and be bound by this refund policy.